Refund & Cancellation Policy
At KinderVogue, we want your little ones to love their new outfits. If a fit isn't right or a style isn't what you expected,
we’re here to help.
1. Return & Exchange Window
7-Day Policy: You have 7 calendar days from the date of delivery to request a return or exchange.
Eligibility: To be eligible, items (jogger sets, cord sets, etc.) must be:
- Unused, unwashed, and in the same condition you received them.
- In the original packaging with all tags intact.
- Accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Innerwear or cloth diapers (if applicable).
- Items purchased during a "Final Sale" or "Clearance" event.
- Gift cards.
3. The Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, the refund will be processed to your original method of payment (UPI, Credit/Debit Card, etc.).
- Timeline: Refunds typically reflect in your account within 5–7 business days, depending on your bank's processing time.
- COD Orders: For Cash on Delivery orders, refunds will be issued as Store Credit or via Bank Transfer/UPI to an account provided by you.
4. Exchanges (Size/Style)
If you need a different size for your growing toddler:
- We offer one-time free exchanges for size issues (subject to stock availability).
- Contact us via WhatsApp at +91-9217183868 to initiate an exchange.
- Exchanged products will be delivered within 5–7 days.
5. Cancellation Policy
- Before Dispatch: You can cancel your order for a full refund within 12 hours of placing it, or until it has been dispatched (whichever is earlier).
- After Dispatch: Orders already in transit cannot be canceled. You may return the item once it arrives according to our 7-day return policy.
6. Return Shipping Costs
- Defective/Wrong Item: If we sent the wrong size or a damaged product, KinderVogue covers all return shipping costs.
- Customer Preference: For returns based on a change of mind or style preference, a nominal return shipping fee of ₹100 may be deducted from the refund amount.
7. How to Initiate a Refund
- WhatsApp us: Message us at +91-9217183868 with your Order ID and a photo of the item.
- Email us: Send your request to hello@kindervogue.shop.
- Pack it up: Our courier partner will schedule a pickup within 2-3 business days.
Refund & Cancellation Policy
At KinderVogue, we want your little ones to love their new outfits. If a fit isn't right or a style isn't what you expected,
we’re here to help.
1. Return & Exchange Window
7-Day Policy: You have 7 calendar days from the date of delivery to request a return or exchange.
Eligibility: To be eligible, items (jogger sets, cord sets, etc.) must be:
- Unused, unwashed, and in the same condition you received them.
- In the original packaging with all tags intact.
- Accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Innerwear or cloth diapers (if applicable).
- Items purchased during a "Final Sale" or "Clearance" event.
- Gift cards.
3. The Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, the refund will be processed to your original method of payment (UPI, Credit/Debit Card, etc.).
- Timeline: Refunds typically reflect in your account within 5–7 business days, depending on your bank's processing time.
- COD Orders: For Cash on Delivery orders, refunds will be issued as Store Credit or via Bank Transfer/UPI to an account provided by you.
4. Exchanges (Size/Style)
If you need a different size for your growing toddler:
- We offer one-time free exchanges for size issues (subject to stock availability).
- Contact us via WhatsApp at +91-9217183868 to initiate an exchange.
- Exchanged products will be delivered within 5–7 days.
5. Cancellation Policy
- Before Dispatch: You can cancel your order for a full refund within 12 hours of placing it, or until it has been dispatched (whichever is earlier).
- After Dispatch: Orders already in transit cannot be canceled. You may return the item once it arrives according to our 7-day return policy.
6. Return Shipping Costs
- Defective/Wrong Item: If we sent the wrong size or a damaged product, KinderVogue covers all return shipping costs.
- Customer Preference: For returns based on a change of mind or style preference, a nominal return shipping fee of ₹100 may be deducted from the refund amount.
7. How to Initiate a Refund
- WhatsApp us: Message us at +91-9217183868 with your Order ID and a photo of the item.
- Email us: Send your request to hello@kindervogue.shop.
- Pack it up: Our courier partner will schedule a pickup within 2-3 business days.